QUESTIONS AND ANSWERS FOR OWNERS
1. Why choose New Heights Property Management?
New Heights Property Management rents more homes than any other company in the Charleston area. We can help you rent your home fast because we consistently attract more prospective tenants. And, you can rest assured that your property is in good hands with our team of experienced property management professionals.
2. How do you handle advertising of my rental property?
We begin marketing your property upon receipt of a fully executed management agreement, or upon receipt of 30 day notice that a tenant will be vacating. We advertise rental properties several ways including:
CTAR Multiple Listing Service
A network of national rental websites including Google, Yahoo, Bing, Hotpads, Vast and many others.
A property sign placed in front of your home (if allowed)
Coordinating and managing the advertising of your property is included in the leasing fee.
3. How long will it take to rent my property?
It is impossible to predict exactly how long it will take to find qualified tenants for your property. The most important factors include: price, location and overall condition of the property. Generally, it takes less time to find a tenant than it takes to sell a property. Pricing the property competitively and having your property in the best condition possible are both crucial to securing a tenant quickly.
4. What type of communication should I expect while my property is listed?
During the time your property is listed for rent our Leasing Agent will contact you once per month to discuss activity, market conditions and advertising results. They may also call you with questions about accepting certain types of pets or specific offers from prospective tenants. You will also receive email notification from our showing system when showings are scheduled for your property.
5. What about Pets, Smokers and Children?
Nearly 50% of all renters have some kind of pet. We recommend advertising your property as “Pets Negotiable”. You can always say “no? to an applicant if you don?t like the age, size or breed of the pets they have.
All our properties are “Non-Smoking? properties and we include this in our leases. This rule protects your property from the damage that can be caused by smoke.
Familial status is protected under Federal Fair Housing laws. We do not discriminate against families, or any other protected class.
6. What is your screening process for applicants?
We have a thorough screening process that all applicants must go through. This process includes screening credit, criminal background, employment/income, and landlord references. Placing qualified tenants in your property is one of the most important jobs we do as your property manager. If an owner encounters a situation where they need to rent to someone that we do not approve, we may choose to return the property to the owner for management.
7. How much do you collect from the tenant prior to moving in?
All tenants are required to give us the 1st month’s rent at lease signing along with any applicable pet fees. Before we turn over the keys, a tenant must also pay the security deposit, which is generally an amount equal to 1 month’s rent.
8. What about utilities?
Owners should maintain all utilities in the property until advised otherwise by the property manager. Failure to do this could result in additional fees to the owner for utility hook-up evaluations. Tenants are expected to set up utilities in their name within 3 days of the date of occupancy.
9. What happens if a tenant does not pay rent on time?
If rent payments are not received in our office by the 5th, we will send a letter to the tenant advising them of their delinquency. If we are not successful in collecting rents immediately though our contact with the tenant, we will notify you and take steps to secure the rent and/or file eviction proceedings.
10. What happens if a tenant breaks their lease?
When a tenant breaks the lease prior to its expiration the tenant is responsible for paying rent until a new tenant can be found. Associated leasing and marketing fees are also the responsibility of the tenant.
11. When should I expect my monthly check?
We will process owner payments on the 10th, and again on the 25th (for any late rents collected) each month. If either of these dates fall on a weekend or holiday, they will be processed the next business day.
Signing up for direct deposit is the quickest way for owners to receive their monthly payments.
12. Do I need to do anything to my insurance policy?
All owners are advised to contact their insurance agent to determine if any change in coverage is warranted. Tenants are advised that the owners insurance does not protect their personal belongings and we recommend that tenants obtain a renters insurance policy.
13. Who handles tenant problems late at night or after office hours?
Our Emergency Repair line is covered by someone on our staff at all times. When an emergency call is received, we will determine the severity of the problem and dispatch the needed service. Owners will be advised of the situation upon our return to the office. We define an emergency as a fire, flood or any dangerous or hazardous situation.
14. What are your office hours?
Our office is open Monday through Friday from 8:00 a.m. to 5:00 p.m. eastern time. We are happy to handle owner questions and assist you in any way we can.
We do have several Leasing Agents that show vacant properties to prospective tenants by appointment during non-typical office hours.